To consistently meet your customers’ expectations (in terms of quality of products or services) and enhance their satisfaction, companies need to implement a scalable quality management system. These systems are made up of key businesses processes and policies that focus on realizing the organization’s overall objectives and maintaining a minimum level of acceptable quality. In the past, quality management systems used random sampling and sample statistics to ensure that a company’s production line turned out predictable outcomes. In recent times, however, the focus has shifted to transparency and sustainability initiatives since these factors impact heavily on customer and investor satisfaction.
Defining Long-Term Quality System Needs
Before developing a scalable quality management system for your business (and subsequently, a software support system), you must define your organization’s objectives and the steps required to achieve them. This means mapping out key business processes, setting priorities and establishing timelines and criteria for measuring progress. This will help you in determining the best kind of quality management system to purchase and implement. Due to the increasingly competitive and rapidly changing nature of today’s global marketplace, your organization needs a QMS that can grow along with your business needs.
Over time, most organizations increase the number of customers they serve or expand their reach into new markets and industries. As such, they require a QMS that is robust and flexible enough to grow along with them and integrate with other crucial business systems. Such quality management systems offer organizations a strong and fully agile framework that can accommodate and support ever-increasing amounts of data. This means you don’t have to start from scratch whenever your business expands, or there is a major change in your organization’s goals and objectives. Your scalable quality management system must be able to flawlessly handle the addition of several new users as well as the administration of various factors such as location-specific configurations and dynamic filtering of all location-specific data. If you implement a quality management software system that is unable to adapt or scale on demand, you may be forced to purchase a new system when there are major changes to your key business processes or your organization decides to expand. One of the most robust and scalable quality management software systems in the market today is Cority’s cloud-based, enterprise quality management software.
Leveraging Enterprise Quality Management Software
Cority’s quality management software is inherently flexible and has none of the disadvantages of quality management systems that run on an in-house server. A SaaS delivery model allows you to focus on your business without sparing a thought on the IT configuration and administration of the software. Non-cloud-based quality management software systems require organizations to maintain the hardware, execute backups, manage upgrades, etc., and these tasks place a heavy burden on the organization’s IT resources and department.
If you invest in a cloud -based, quality management software system, the vendor manages any and all tasks related to the software’s administration, thus freeing up your IT department to focus on more important tasks. Also, a cloud quality management software system gives you the ability to capture and aggregate your organization’s data globally.
Cority’s quality management software provides your organization with an enterprise-wide framework that manages compliance with quality standards, compliance mandates and various regulations. Our SaaS-based, scalable quality solution improves the visibility of key areas of your organization’s processes and performance while enabling you to remain competitive and increase profitability.